Shipping policy

Processing & Fulfillment

• All orders are processed within 3-5 business days (excluding weekends and holidays).

• Custom and made-to-order items may take up to 7-10 business days to create before shipping.

Shipping Rates & Delivery Times

• We offer standard shipping (5-7 business days) and expedited shipping (2-3 business days).

• Shipping rates are calculated at checkout based on order weight and destination.

• Orders over $65.00 qualify for free U.S. shipping.

International Shipping

• We currently ship to select international countries. Shipping times vary between 7-21 business days depending on location.

• International customers are responsible for any customs, duties, or import taxes.

Order Tracking

• A tracking number will be emailed to you once your order has shipped.

• Please allow 24-48 hours for tracking updates to appear.

Lost, Stolen, or Damaged Packages

• If your order is lost or stolen, please contact us immediately at

-Zhiyons.Vibration@gmail.com

• We are not responsible for stolen packages, but we will do our best to assist you.

• If an item arrives damaged, send us photos within 48 hours of delivery, and we will provide a replacement or store credit.

Returns & Exchanges

• Due to the handmade nature of our products, we do not accept returns or refunds.

• If there is an issue with your order, please email us at Zhiyons.Vibration@gmail.com] within 7 days of delivery, and we will work to resolve it.

For any further questions, contact us at [Zhiyons.Vibration@gmail.com] or DM us on Instagram [@Zhiyons.Vibration].